Frequently Asked Questions
Can I make changes to my booking?
You can make changes to your booking up to 24 hours before your scheduled pick-up time. To amend your booking, log in to our website “My Booking” section using the details contained in your confirmation email. If you can’t access your booking online, please use the amendment/cancellation form above.
How can I cancel my booking?
You can cancel your booking via the “My Booking” section of our website using the details contained in your confirmation email. If you can’t access your booking online, please use the amendment/cancellation form above.
What if my flight is delayed or cancelled?
Your flight will be monitored for delays to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated. Please note that the update to the new arrival time is subject to availability.
My flight details have changed, do I need to inform you?
Yes, please submit your new flight schedule as soon as possible via the “My Booking” section of our website. If your pick-up time is within 24 hours, please call the local emergency phone number provided in your confirmation email.
Where is the meeting point at the airport?
At most destinations, the driver will be waiting in the airport’s arrivals lounge, holding a sign showing the passenger name. We will confirm the exact meeting point information in the reservation confirmation email.
What is the size of a Medium and Small suitcase?
The average height of medium luggage is approximately 76cm / 30 inches and the width of around 45cm / 18 inches. Small or cabin baggage has a height of roughly 48cm / 19 inches and a width of approximately 32cm / 13 inches. If you have large or oversized luggage, please specify the dimensions in the special instructions field of the booking form.
Will I be sharing the vehicle with other passengers?
For private transfers, you and your group will be the sole occupants of the vehicle. For shuttle transfers, you will share the car with other passengers.
Does the airport transfer take us directly to our hotel?
The private transfer service takes you directly to your accommodation. The shared shuttle service will take you to your accommodation or the nearest pick-up/drop-off point to your accommodation.